Employer FAQ

Purpose

Quick answers to the questions employer admins ask most. Longer procedures link to the full guide. If you are locked out right now, go straight to Resetting a Forgotten Password or Recovering Your Username.

Account and login

What does UZIO cost?

Current pricing is published at uzio.com/pricing. For a quote covering your organisation's modules, contact a UZIO representative.

I forgot my login details

Use Need help logging in? on the login page. It handles both a forgotten password and a forgotten username. Full steps.

How do I access my account for the first time?

Your broker or UZIO sends a registration link once your company is set up. If you were added by your Employer Administrator, the link comes from UZIO when they add you in Manage Users. Details.

Why can't I log in?

Try the password reset first. "Username has not been registered" usually means you registered under a different email address, or never registered. Your Employer Administrator can look up your username with View Username. See I see "Username has not been registered".

A new person needs admin access. How do I set that up?

Only the Employer Administrator (or a user whose role includes user management) adds users. Open Manage Users, pick a role such as Payroll Admins or HR Admins, click Add User, and select the employee or Add an External User. UZIO emails them a registration link. See Managing Users and Roles.

Our Employer Administrator has left. Who takes over?

If they are still reachable, they hand over the role in Manage Users. If not, your broker can do it from their portal. If you have no broker, contact UZIO Support with your company name and the new administrator's name and email. See Our Employer Administrator has left the company.

Can I use the UZIO Mobile App as an admin?

The app is for employees and for Reporting Managers approving their team's timesheets and time off. Payroll, Manage Users, settings, and the Home dashboard are web-only. Your login works in both places.

I lost the phone I use for 2-Step Verification

Neither your company nor your broker can remove 2FA. Contact UZIO Support with the details listed in Two-Factor Authentication.

Employees

How do I add a new employee?

Employees > Add Employee for an active hire. Use the Prospective Employees tab for someone you will onboard first with an offer letter and self-onboarding. See the Hiring and Onboarding Overview.

How do I reset an employee's login credentials?

• Never registered: Employees > Actions > Send Registration Link.
• Registered but forgot the username: Employees > Actions > View Username.
• Login email needs to change: update it from Employees > Actions > Login Accounts. See Viewing and Editing Employee Usernames.
• Forgot the password: you cannot reset it. Passwords are self-service through Need help logging in? on the login page. Point the employee to that link.

An employee's registration fails with "The employee's email address is already registered as a username"

UZIO usernames are unique across the platform, and the work email on that employee's record already belongs to a UZIO login. Ask the employee whether they already have a UZIO account, for example from a previous employer on UZIO. If so, they log in with it and UZIO links the new employment to that account. If the address belongs to someone else, correct the email on the employee record and resend the registration link.

A former employee says they can no longer log in or register

A terminated employee who never registered cannot register afterwards. The message they see is "You are not allowed to login/register as an employee on this exchange. Please contact your employer for further details." Send any documents they need, such as a final pay stub or W-2, directly. See Terminating an Employee.

I have typed my password wrong too many times

In UZIO's standard configuration, five failed attempts lock the account and it unlocks on its own after eight hours. Reset your password while you wait. If you need access sooner, see Still stuck? below.

A prospect says they cannot register

The message "Prospective employee cannot be registered until they are invited for onboarding or beyond." means the onboarding invitation has not been sent. Send it from the Prospective Employees page. See Setting Up Self-Onboarding.

Can I reset an employee's kiosk PIN?

It depends on your account's Kiosk PIN setting, and there are two different actions:

• Reset Kiosk PIN — sets a new 6-digit PIN for the employee (Employees > Action Menu > Login Accounts). On most accounts this is available to admins and managers with edit access to that employee. If your account has the Kiosk PIN control switched off, you won't see it.
• Send Kiosk PIN — re-sends the employee's existing PIN to their registered email/SMS without changing it. This is always available, on every account.

Employees can also help themselves: Forgot Your PIN? on the kiosk (re-sends the existing PIN), Reset Kiosk PIN in the employee portal Quick Links, or the UZIO Mobile App. See Using the Time Kiosk.

A manager lost their employer-portal access overnight

The Reporting Manager role is automatic. It is removed when the person no longer has any direct reports, including after terminations. Reassign a direct report or give them a custom role. See Understanding Roles and Access.

How do I terminate an employee and pay out PTO?

Employees > Actions > Terminate Employee, then enter the date and reason. Future-dated terminations are processed automatically on that date. If the employee's time-off policy has payout on termination enabled, the remaining balance is paid in the next regular payroll; otherwise pay it in a special payroll. See Terminating an Employee and Automatic PTO Balance Payout on Termination.

How do I transfer someone between departments or locations?

Open the employee profile, go to the Job page, set the new Department or Work Location with an effective date, and save. Reporting, time tracking, and downstream settings follow from that date. See Managing Employee Records.

Can I still see terminated employees?

Yes. Their profile stays searchable under Employees, and Actions > View Termination Information shows the termination record.

Hiring and onboarding

Can UZIO run onboarding?

Yes: offer letters, employee self-onboarding, onboarding documents, I-9 completion, and E-Verify. Start with the Hiring and Onboarding Overview.

How do I assign an I-9?

For prospects, the I-9 is part of self-onboarding setup. For employees already onboarded, assign it from the employee's Documents. See Completing Section 1 of Form I-9 and Reviewing and Verifying Form I-9 Section 2.

How do I assign training to a new hire?

Create the task in Tasks > Task Library under Onboarding Tasks, then assign it from the task's Actions menu. See Assigning and Completing Tasks.

Everything else

Where do I upload company documents?

Documents > Upload Document (PDF), with tags the system or the employee fills in when the document is assigned. See Managing the Document Library.

Where is claims information?

Not in UZIO. Contact your broker or carrier.

Can I add custom fields, such as T-shirt size?

Yes: Settings > Custom Fields. See Managing Employer Custom Fields.

Can I send SMS or push notifications to employees?

Shift-related SMS and push notifications are configured under Time Tracking > Time Tracking Settings, in the schedule notification options. The Home dashboard's Notify action also sends email, SMS, or push to selected employees.

How do I send appreciation or warning emails?

HR Tools > Employee Communication: select employees, draft, send. See Communicating with Employees.

Still stuck?

For anything only UZIO can change, please reach out to us at support@uzio.com or call +1-571-601-1752. Include your company name, the employee or user concerned (name and ID, never SSNs or document images), the screen you were on, the exact message, and the date it started.

Related articles

• Getting Started for Employers
• Registering and Logging In to the Employer Portal
• Resetting a Forgotten Password or Recovering Your Username
• Navigating the Employer Portal