Troubleshooting: I Forgot to Clock In or Out

Purpose

You missed a punch. Here is what UZIO does automatically, what you can fix yourself, what your manager has to fix, and how long you have to do it.

Who can do this: Any employee in time tracking. Whether you can add or edit your own entries is an employer setting, so some of the fixes below may route to your manager instead. Corrections work the same way on the web portal and in the UZIO mobile app.

Forgot to clock out

You will usually hear about it before you notice. UZIO flags the entry as Missing Clock Out once it passes your company's threshold, which is 12 hours unless your employer changed it. If your employer configured long-running-entry reminders, you and your manager also get an email, SMS or push alert.

Fix it from either place:

• The Missing Clock Out banner. Your Time Tracking home shows an amber Missing Clock Out banner with one date for each entry that is waiting for a clock-out. You see it on the web home page tile, in the UZIO Mobile App and on the Time Kiosk. On the web and on the kiosk, up to six dates show, newest first; select N More (for example, 3 More) to see the rest and Show Less to fold them again. In the app, select More to see the rest. Select a date to open Add Clock Out Time.

• Your timesheet. Open the entry, expand the Missing Clock Out warning on it, and click Add Clock Out Time.

Add Clock Out Time opens as a pop-up on the web, a panel from the bottom of the screen in the app, and a full-screen form on the kiosk. It shows when you clocked in, then asks for:

• The clock-out date. It is already set to the day you clocked in. Pick the next day only if your shift ran past midnight.
• The clock-out time. Enter the time you actually stopped work.
• The duration. It updates as you go, so you can check the total. On the web, an entry over 12 hours shows "The time entry duration is more than 12 hours. Please review before saving."
• A reason. Required if your employer asks for notes on changes. It is saved in the entry's change history and does not replace any note already on the entry.

On the web these fields are labelled Date, Time, Duration and Reason. Save, and complete the attestation if your employer requires it.

This works even if your employer does not let you edit your own time entries. After you save, the date leaves the banner. If your employer requires manager approval, the entry shows as Pending Approval and cannot be changed again until your manager acts. If your manager rejects it, the entry goes back to Missing Clock Out and reappears on the banner. Your manager can also fix it on your behalf.

A greyed-out date on the banner cannot be fixed from there. Hover over it to see why: either the entry is older than your employer's edit window, or a change on it is still waiting for your manager.

Still clocked in from a long shift? If your entry has run unusually long (12 hours by default) and has not yet been flagged as Missing Clock Out, Clock Out does not record the current time. It opens Add Clock Out Time so you can enter the time you really stopped. This saves right away, without waiting for manager approval. The time you enter cannot be in the future, and the entry cannot be longer than 24 hours. On the web you may also see a red Time entry still in progress strip on your Time Tracking tile.

Other messages you may see while adding the clock-out time:

• "Your clock in time must occur before your clock out time." The clock-out you picked is earlier than your clock-in. Check the date.
• "Clock Out time should not be in future." Pick a time that has already passed.
• "Time entry must not exceed 24 hours in duration."
• "Time entry has been flagged as missed clock out time. Please enter the clock out manually." You tried to clock out of an entry that was already flagged, for example on a screen that had not refreshed. Use Add Clock Out Time instead. On the web, the page then refreshes and shows Add Clock Out Time on that entry.

If you cannot start a new shift while an entry is flagged, clear the flagged entry first, or ask your manager to clear it.

Forgot to clock in

If your company allows employees to add time entries, open your timesheet, choose Add Time Entry, enter your actual clock-in and clock-out times or the duration, pick the right shift and job, and add a note explaining what happened. If manual entries route to manager approval at your company, the hours count once your manager approves.

If you cannot add entries yourself, tell your manager. They can create the entry for you.

Forgot to record a break

Where you fix it depends on whether the shift is still running:

• Still on shift: edit the running entry, using the pencil icon on your time card, and add the break's start and end times.
• Shift already ended: open the entry on your timesheet, choose Edit, and add the break there.

Either way, if your company routes employee edits through manager approval, the correction takes effect once your manager accepts it. Your manager can also add the break from their side.

How long you have to correct something

Four limits apply, in this order:

• Approval. Once your manager or employer approves the pay period, your own edits lock. Ask them to unlock it before anything can change.
• Payroll sync. Once the period is synced to payroll, everything locks.
• Your employer's retroactive-edit window, if they use one. Where it is on, an entry older than the number of days your employer set cannot be added, edited or deleted, and you see: "This action cannot be performed because the time entry is older than 30 days." The number in the message is your employer's setting rather than a fixed product rule, and many employers leave the restriction off entirely.
• The pay run itself. A timesheet correction cannot fix a paycheck that has already been paid. Ask your manager or HR about correcting the pay through a special, off-cycle payroll instead.

Ground rules for every correction

• Be accurate and prompt. Every change is logged with who made it, when, from which source, and the old and new values. Your manager sees your notes.
• A reason may be mandatory when you edit or delete an entry, depending on your company's settings.
• Attest at the end of each shift. Checking the entry while the day is fresh turns a missed punch into a ten-second fix rather than a payroll problem.

If you leave the company

When your employer records your termination, UZIO clocks out any entry still running and approves every unapproved pay period automatically. Anything still wrong at that point can no longer be corrected on the timesheet, so raise corrections with your manager before your last day.

On the mobile app

Every correction on this page works in the UZIO mobile app as well as the web portal: adding an entry, editing or deleting one, adding notes, and responding to a manager's comment on an entry. Sign in with the same username and password you use for the portal. The same employer settings govern both, so a restriction you hit on the web applies in the app too. See Using the UZIO Mobile App.

Still stuck?

If the entry is locked, past your employer's edit window, or already paid, your manager or HR team owns the fix. Give them the date, the shift, the times you actually worked, and what the screen said if it blocked you.

Related articles

• Clocking In and Out (Web and Mobile)
• Using the Time Kiosk
• Time Entry Exceptions — what "Missing Clock Out" and the other exception flags mean
• Time Entry Audit Trail — the change log behind every correction
• Time Tracking in Offline Mode — why a punch may not show until your device syncs